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Terms of Service

The rules for using Papermerge, in plain language.

Last updated: November 10, 2026

1. Acceptance of these Terms

By creating an account or otherwise using Papermerge's cloud document management service (the "Service") — available under papermerge.com and papermerge.de, including any subdomain, such as app.papermerge.com, a tenant-specific subdomain, or our authentication service at zd.papermerge.com — you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. The Service is provided by Eugen Ciur ("we", "us", "Papermerge") — see our Impressum for full contact and identification details.

2. Accounts and eligibility

You must be at least 16 years old, or the minimum age of consent for online services in your country of residence, to create an account. You can sign in using an email address and password, or via "Sign in with Google". You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Please notify us immediately at [email protected] if you suspect unauthorized use of your account.

3. Acceptable use

When using the Service, you agree not to:

  • Upload or store content that is illegal, or that infringes the intellectual property or other rights of any third party;
  • Upload malware or any content designed to disrupt or damage the Service;
  • Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure;
  • Circumvent any storage, rate, or usage limits, or resell or share access to your account without our written permission;
  • Use the Service in a way that places an unreasonable load on our infrastructure.

We may suspend or terminate accounts that violate this Section 3.

4. Your content

You retain all ownership rights in the documents and other content you upload to the Service ("Your Content"). You grant us a limited, non-exclusive license to store, process, and display Your Content solely as necessary to provide the Service to you. You are solely responsible for Your Content, including for having the right to upload it and for its compliance with applicable law. If Your Content contains personal data about other individuals — for example, names on an invoice — you act as the data controller for that data, and we act as your data processor, processing it only on your instructions and as described in our Privacy Policy.

5. Backups

The Service is not a substitute for your own backup strategy. While we take reasonable measures to protect Your Content against loss — see Section 9 and our Privacy Policy — we strongly recommend that you keep an independent copy of any document that is important to you.

6. Pricing and the Team trial

Current prices and plan limits are shown on our pricing page. A new Team workspace starts with a free 14-day trial, limited to 15 users, 1,000 documents and 5 GB of storage. If no paid plan has been chosen by the end of the trial, the workspace goes through the following stages:

  • Read-only (days 15 to 28): all users can still sign in, view, search and download their documents. Uploads, inbound email and changes are paused. On request, we help you export your data.
  • Suspended (days 29 to 58): signing in is blocked. Workspace administrators can still choose a plan, which restores access immediately. On request, we help you export your data.
  • Deletion (from day 59): the workspace and all its documents may be permanently deleted. Deleted data cannot be restored.

We remind the workspace administrator by email before each stage. If a paid subscription ends and is not renewed, the same stages apply, counted from the end of the subscription. We may extend a trial at our discretion. Choosing a paid plan at any stage ends this process; all documents, users and settings are kept.

7. Availability and changes to the Service

We may modify, suspend, or discontinue all or part of the Service at any time, and will give reasonable advance notice where practicable. Except as set out in Section 9, we are not liable for any modification, suspension, or discontinuation of the Service.

8. Termination

You may stop using the Service and delete your account at any time from your account settings, or by contacting us at [email protected]. We may suspend or terminate your account if you breach these Terms, if we discontinue the Service, or after an extended period of account inactivity, giving reasonable advance notice where practicable. When your account is deleted, we delete Your Content and account data within 30 days, unless a longer retention period is required by law. Team workspaces without a paid plan are handled as described in Section 6.

9. Limitation of liability

We take reasonable technical and organizational measures to keep the Service and Your Content secure — see our Privacy Policy for details. To the extent permitted by applicable law, our liability is limited as follows:

  • We are fully liable, without limitation, for damages caused intentionally or by gross negligence, and for any liability that cannot be limited or excluded under mandatory law, such as the German Product Liability Act or injury to life, body, or health.
  • For damages caused by ordinary negligence in the breach of a material contractual obligation — an obligation whose fulfillment is essential to the proper use of the Service, and on which you may regularly rely — our liability is limited to the foreseeable damage typical for a contract of this kind.
  • In all other cases of ordinary negligence, our liability is excluded.
  • Our total liability for any claim arising out of or in connection with the Service is limited to the fees, if any, you paid for the Service in the twelve months preceding the event giving rise to the claim. This cap does not apply to the liability described in the first bullet above.
  • We are not liable for indirect, incidental, or consequential damages, or for lost profits or lost revenue, beyond what is set out above.

This limitation of liability does not affect your statutory rights as a data subject under the GDPR, including your right to compensation under Article 82 GDPR.

10. Data protection

Our collection, use, and protection of personal data in connection with the Service is described in our Privacy Policy, which forms part of these Terms.

11. Intellectual property

The Papermerge name, logo, and the Service's software and design — excluding Your Content and any third-party components, which remain governed by their own licenses — are the property of Eugen Ciur or our licensors. These Terms do not grant you any right to use our trademarks or branding without our prior written consent.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through a notice on the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer-protection provisions of your country of habitual residence remain unaffected. To the extent legally permitted, the place of jurisdiction for any dispute arising from these Terms is Berlin, Germany.

14. Contact

Questions about these Terms? Contact us at [email protected]. See also our Impressum for full identification details.